01 / QUEUESA queue you can shape.
A queue you can shape.
Settings you control.
Each queue has its own extension, strategy and limits. Time rules control after-hours routing, and queue profiles let you reuse settings across queues.
An iQTel queue is a published unit with a dialable extension, a call distribution strategy, a maximum wait time and a limit on simultaneous callers.
The member list shows the current situation: who is logged in, paused or on a call. Agents log in, log out and pause themselves. The queue stops sending calls to a paused agent without anyone changing the configuration.
- A strategy per queue: ringall, linear or fewestcalls
- Limits on wait time and the number of queued calls
- Time rules for routing calls outside opening hours
- Reusable queue profiles
- Members log in, log out and pause themselves
- Post-call survey
AT A GLANCE
- STRATEGIES
- ringall · linear · fewestcalls
- DEDICATED EXTENSION
- Yes, per queue
- OUTSIDE OPENING HOURS
- Time rules per queue
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