02 / RECEPTIONISTBeyond the voice menu.
Beyond the voice menu.
A receptionist that listens.
The receptionist understands the enquiry, finds the person in the directory, determines what may be shared about their availability, and transfers the call, takes a message or books a time.
Configure identity, voice, language, tone, knowledge and next steps in the interface. Create as many receptionists as you need, for reception, evenings or an individual meeting. A receptionist can be used in several call flows.
The knowledge catalogue has one entry per type of enquiry: what to say, what to collect and where to route it. Uncertainty triggers a handover to a person. This is enforced in code rather than left to a language model to interpret.
- Create receptionists with their own queue, voice, tone and greeting
- Multiple languages in one call, with switching during the conversation
- Knowledge catalogue: what to say, what to collect and where enquiries go
- Transfer to a person, department or external number
- Take messages and forward them by SMS, email or notification
- Preview voices in telephone audio quality before going live
- Always hands over to a person when uncertain
AT A GLANCE
- LANGUAGES
- Multiple languages in one call
- NUMBER OF RECEPTIONISTS
- As many as you need
- WHEN UNCERTAIN
- Always hands over to a person
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