01
Outage
Nobody can reach you, or nobody can call out. We start working on it immediately, at any time of day.
SUPPORTThe person answering
The person answering
helped build it.
We are a small team. Your case reaches someone who can answer directly, and the person reading it can make changes to the system.
HOW WE PRIORITISEThree situations.
Three situations.
Different urgency.
Your agreement sets the response time. This is how we prioritise when several things need attention at once.
02
Service disruption
Something is not working as it should: poor audio, a queue routing calls incorrectly or a receptionist giving the wrong answer.
03
Question
How to do something, add a queue or change opening hours. We reply the same or next business day.
During an outage, our first job is to get you running again. We investigate the cause afterwards and explain what we changed to prevent it from happening again.
Planned maintenance takes place outside office hours and is announced in advance. If something requires a restart during the day, you will hear it from us first.
Visit our contact page to reach us directly. If you have an ongoing outage, mention it in the first sentence.
AT A GLANCE
- GET IN TOUCH
- Contact form
- DURING AN OUTAGE
- Restore service first, investigate next
- MAINTENANCE
- Outside office hours, announced in advance
- RESPONSE TIME
- As agreed in your contract