01
Send an invitation
The user receives a link or code. The person receiving help does not need to log in to our system.
03 / REMOTE ASSISTANCEShow the problem.
Show the problem.
Solve it together.
The person needing help knocks from their computer. You accept, see their screen once they approve, and solve the issue where it happened, without asking them to describe a dialogue box in words.
Remote assistance follows one principle: the user decides. No session starts without a knock, and no screen is visible until the person at the computer approves. An unnecessary invitation can be revoked before it is used.
There are two versions of the assistance app. People who only need help download the small app. People who run meetings and help others use the desktop app, with contacts and incoming requests in the same window.
- Invitation by link or code — no user account required
- Screen sharing only after user approval
- Invitations can be revoked and expire automatically
- Both parties can see the status throughout the session
- The same desktop app for meetings and remote assistance
AT A GLANCE
- START
- A link or code for the user
- CONSENT
- Screen sharing starts only after the user approves
- REVOKE
- An invitation can be withdrawn before it is used
- END
- The session ends and the link expires
02
The user knocks
The assistance app opens, prepares the computer and lets the user choose Knock. You can see that someone is waiting.
03
You accept
The user is notified that you have accepted and approves screen sharing in the app. Only then does their screen become visible.
04
End the session
When you are done, the session closes. The link cannot be reused.